Receive Error when creating an Image File
Applies to:
Problem:
The error message occurs when the “Generate Image File” button is selected with an unsupported character.
Solution(s):
An unsupported character set selection may be the issue. To resolve the error:
- Click Start
- Click Control Panel
- Click Regional and Language Options
- In the Regional Options tab, change the language to English (United States)
This should resolve the issue.